Complaints and Feedback

As your Employment Services provider, MAX Employment is committed to providing our clients with the best quality services.

Thanks for getting in touch with MAX Connect – we’ll get back to you shortly!
The MAX Connect Support Team.

We strive to recognise each client’s individual needs and to provide a high quality service that meets those needs. The feedback will be taken in the constructive manner you provide it and will be used to further improve the range of services provided to you and fellow registered clients.

To assist us achieve this we would welcome your feedback using the following survey links if you are engaged with us within the following programs;

If you feel that our service has not met your expectations, we want to know. Feedback will be used to resolve concerns and to make sure we get it right the next time.

If you would like to provide feedback on our service, please contact us by:

  • Visiting or telephoning your local MAX office and asking to speak with the Business Manager on 1800 625 350. We are committed to resolving any concerns as efficiently as possible and the local MAX Employment office will look forward to helping wherever possible. Where relevant, local staff will be able to assist you with escalating the matter to a Regional Manager who will attempt to resolve any outstanding concern 
  • E-mailing our National Quality Manager at [email protected] or committing the complaint via the ‘contact us’ section on the MAX Solutions web site found at
  • By taking part in our ongoing Client Feedback Surveys or committing the feedback via the ‘contact us’ section on the MAX Solutions web site found at

Alternatively, if you feel your concerns have not been resolved, contact the Department’s National Customer Service Line on 1800 805 260 (free call from land lines).

Thank you for your time and attention to these matters. We trust that we can work with you in a highly positive manner and be of overall assistance with your future endeavours.


1800 289 114

Postal Address:

PO Box 1164, Springwood, QLD, 4127